FAQs
Frequently asked questions
What is Get Brands?
Get Brands is a New Zealand business selling quality brand-name products at lower prices, including clearance and end-of-line stock. We are Get (NZ) Limited (NZBN 9429032083286).
Why are prices lower than the usual retail price?
We buy surplus, end-of-line and short-dated stock in volume and pass the saving on. Where we show an RRP, it is the highest retail price we found for the same product, and our price is shown beside it.
How do I pay?
At checkout you can pay by card (Visa, Mastercard, American Express, UnionPay) or with Apple Pay, Google Pay or Shop Pay. For larger orders you can instead choose Bank deposit: we email you our bank details and your order reference, and we pack your order once your payment arrives.
How much is delivery and where do you ship?
We ship within New Zealand from our Auckland warehouse, with local New Zealand couriers. North Island: $9.90 for orders under $50, $6.50 for orders from $50 to $99.99, and free for orders of $100 or more. South Island: $13.90 for orders under $50, $10.50 for orders from $50 to $149.99, and free for orders of $150 or more. Bigger baskets cost less to send, so adding a few more items usually saves you money. Orders are usually dispatched within 2 business days of payment, delivery takes about 1 to 3 business days after dispatch, and you receive tracking details by email.
Do products have best-before dates?
Yes. Products that carry a best-before date show it on the product page.
Can I return something?
Yes. You can return unused goods in original packaging within 14 days of delivery if you change your mind, and faulty goods are covered by your rights under the Consumer Guarantees Act 1993. Full details are in our Returns policy.
Do you offer bulk or case pricing?
Yes. Buy 3 or more of the products in our Volume deals range and save 15%, buy 6 or more and save 19%, or buy 12 or more (a full case) and save 23%. Spend $50 for 5% off, $100 for 10%, $200 for 15% and $400 for 20%. These apply automatically at checkout. Bundles and the full basket are already priced low and are not included.
I am a supplier with stock to sell. Who do I talk to?
Visit our Sell with us page, or email sales@getbrandsonline.co.nz.
How do I contact you?
Email sales@getbrandsonline.co.nz or use our Contact page.