Refund policy

Returns and refunds

Get (NZ) Limited (NZBN 9429032083286), trading as Get Brands.

You can return goods within 14 days of delivery if you change your mind.
Goods must be unused, in their original condition and packaging, with proof of purchase.
You pay the return freight unless we agree otherwise.
We refund the price of the goods (not the original delivery charge) to your original payment method within 10 working days of receiving the return.
Not included in change-of-mind returns: items marked final sale, opened skincare and other hygiene items, and perishable goods. Faulty goods are never excluded.

Your rights under the Consumer Guarantees Act 1993 apply, with no time limit set by us. What is reasonable depends on the product.
Contact us with your order number and photos. We cover reasonable return costs for faulty goods.
For a failure of substantial character you can choose a refund or a replacement. For a minor failure we may choose to repair, replace or refund.

Most of our stock is clearance or limited-quantity stock, and stock levels can change before we pack an order.
If we cannot supply all or part of your order, we will contact you and refund what you paid for the affected items to your original payment method within 10 working days, including any delivery charge that relates to them. You do not need to return anything.
If we cancel an order before dispatch, you receive a full refund, including delivery.
If only part of an order is available, you can choose to cancel the whole order for a full refund.
For bundles and baskets, where the listing says so, we may substitute the same product in a different shade or size instead of refunding.

Email sales@getbrandsonline.co.nz with your order number. We send you the return address and instructions.
Returns sent without contacting us first may be delayed.