Answers, fast.
Delivery, returns, tracking your order and how the Friday drops work.
Track your order
Use the tracking link in your order email, or sign in to see all your orders.
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Common questions
When do new deals go up?
Every Friday. Sign up for alerts so you see them first.
How long does delivery take?
Orders are shipped from our Auckland warehouse with local New Zealand couriers and usually arrive 1 to 3 business days after dispatch. North Island delivery is $9.90 under $50, $6.50 from $50 and free from $100. South Island is $13.90 under $50, $10.50 from $50 and free from $150.
What are the best-before dates?
Each product page lists the best-before date for that item. Baskets list the date for every item.
How do the multi-buy and basket discounts work?
Buy 3 or more of the Volume deals range and save 15%, buy 6 or more and save 19%, or buy 12 or more and save 23%. Spend $50, $100, $200 or $400 for 5%, 10%, 15% or 20% off. The bigger your basket, the bigger the discount, applied automatically.
How do I return something?
Returns and refunds terms are on the Returns page, written in plain English.
Can I buy in bulk or by the case?
Yes. Use our Trade and bulk orders page to request a quote by the carton or pallet.
How do I become a partner?
Apply on the Partners page and we will send your link and code.